Return & Refund Policy – RAVEISH
At RAVEISH, customer satisfaction is our priority. Please read the policy carefully before placing an order.
✅ Exchange Eligibility
We offer replacement or exchange only in the following cases:
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Wrong product delivered
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Size or color issue (if applicable)
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Manufacturing defect or damaged item
⏳ Claim Time Limit
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Claims must be reported within 48 hours of receiving your parcel.
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Requests submitted after 48 hours will not be accepted.
📦 Exchange Conditions
To qualify for an exchange or replacement:
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Product must be unused, unworn, unwashed, and undamaged.
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Original packaging with tags must be intact.
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Proof of issue (clear photos/videos) must be provided.
💰 Refund Policy
❌ We do not offer cash refunds or bank refunds.
✅ In approved cases, we offer:
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Product replacement, or
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Store credit / exchange with another product (same value)
🚫 Non-Returnable Items
The following items are not eligible for return or exchange:
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Items purchased on sale or discounted offers
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Items damaged due to customer misuse
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Products without original packaging/tags
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Products reported after the 48-hour claim period
🚚 Exchange Shipping
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If the mistake is from our side (wrong item or defect), we bear return shipping charges.
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If the exchange is for personal reasons (size change, dislike, etc.), the customer is responsible for shipping costs both ways.
📲 How to Request an Exchange
Please contact us with:
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Order Number
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Clear photos or video
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Reason for return/exchange
Contact Details:
📧 Email: alifayyaz01111@gmail.com
📞 Phone/WhatsApp: 0348-8791385
